1. General Policy

At KeyStroke Lane, we specialize in digital products — downloadable toolkits, templates, dashboards, and training kits designed for stenographic and secretarial professionals.
Because these products are intangible and instantly accessible, we operate under a strict but transparent refund policy.

2. Eligibility for Refunds

You may request a refund within 14 days of purchase if any of the following conditions apply:

  • Technical Issue: The file is corrupted, incomplete, or cannot be opened despite following our technical support instructions.
  • Duplicate Purchase: You accidentally purchased the same product more than once.
  • Incorrect Delivery: You received a file different from what was listed or advertised.

In all such cases, our team will verify the issue and, once confirmed, issue a full refund to your original payment method.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • You changed your mind after purchasing a digital product.
  • The product does not meet subjective expectations (e.g., design style, layout preferences) but matches the description and preview.
  • You purchased a product without ensuring compatibility with your preferred software (e.g., Word, Excel, Google Sheets, Notion, etc.).
  • You downloaded and used the product, then requested a refund afterward.
  • The issue arises due to user modifications or third-party software errors.

All KeyStroke Lane digital items are delivered as final, fully functional downloads, not as trials or temporary licenses.

4. Refund Process

If you qualify under Section 2, please follow these steps:

  1. Contact our support team with the following details:
    • Order number
    • Product name
    • Purchase date
    • A short explanation of the issue (including screenshots if relevant)
  2. Our team will review your request within 3 business days.
  3. If approved, a refund will be issued within 5–7 business days to your original payment method.

5. Technical Support Before Refunds

In many cases, issues can be resolved quickly by our support team.
Before approving any refund, we may provide troubleshooting steps or replacement download links.
This ensures that minor technical problems don’t prevent you from accessing the product you purchased.

6. Exchanges

Because our items are digital, exchanges are not possible.
However, if you purchased the wrong product by mistake, please contact us immediately — in select cases, we may offer store credit toward the correct item.

7. Unauthorized Use or Sharing

All digital downloads are licensed for personal and professional use only by the purchaser.
Unauthorized distribution, resale, or sharing of our files will result in license termination and may lead to legal action.
Refunds are not available for accounts found to be violating usage terms.

8. Acceptance of This Policy

By purchasing and downloading any product from KeyStroke Lane, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.

9. Revision Notice

This policy is subject to updates and revisions without prior notice.
The latest version will always be available on our website.
Last updated: October 2025